Return Policy

Defective Items:

If you received a defective item, you may return it within 15 days from receipt of delivery. Please contact our Customer Service department at customerservice@theintimatepleasure.com. Please reference the item number, order number and explain the defect on the item. If the defect is visible, please include photos displaying the defect on the item.If a replacement is desired, the defective item will be replaced upon validation of defect.

Unwanted Items:

If you are not satisfied with your purchase, for any reason, you may return it within 15 days of receipt of delivery.

Note: Our Customer Service will provide a store credit for the price paid for the product minus a 20% restocking fee.

To initiate a return, please contact our Customer Service department at customerservice@theintimatepleasure.com. Please reference the item number, order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted.